River & Trail Outfitters was the best choice for tubing on the Shenandoah! Each and every staff member was so friendly and accommodating. Everyone was focused on us having a great time. Ms. Jenny was absolutely amazing and clearly runs the whole ship super well. We really appreciate that she and the staff helped provide first aid to a member of our group when he got hurt on the river rocks. Additionally, the tubing equipment was in better condition and cleaner than that of the other companies we saw on the river. A wonderful experience through and through!

We absolutely loved our tubing experience in Harper’s Ferry, WV! The check in and parking process was smooth- you just drive up and one of their team members directs you on where is best to park, and then you walk up to the hut for check in. We then went back to our car to make sure we were sunscreened and ready to go- then went back up to grab our life vests and cooler tube, and wait for the shuttle to bring us up to the tubing start point. I do wish their was a team member stationed at the start point to direct traffic while everyone is getting in, and help you get in the tubes + give you a push to the middle of the river- however it all ended up working out great. We were able to make stops along the way which made our tubing trip longer- loved that!! When you’re getting to the end it is super shallow and rocky, but that has nothing to do with the company and they do give a safety speech beforehand so everyone is fully aware of what to do. All in all we had an amazing time and will definitely be back!! Thank you!

If the river was being rated by itself I would give it a ten. Floating is my favorite summer sport 😂. We decided spur of the moment to do this activity on our way home from Lancaster PA and I just picked a place from my phone that worked with our timing and didn’t do any research. This is not really a business but someone who threw up a little shack and hired a couple of high school kids to pretend to work. We weren’t sure of our timing so we just showed up. The person at the window was on his phone and we seemed a bother to him. He charged us more than the website stated. And asked if we wanted a bunch of extra items not stating how much they were. It ended up that he charged us $5 extra per person because we didn’t book online. I only found this out after asking a lot of questions. The kid had absolutely no training in customer service skills and didn’t seem to care whether we had a great experience or not. We ended up paying almost $200 for 4 people to float down the river. The man who drove the bus was very cheerful kind and safe. The best part of this experience was the float which I enjoyed immensely. The worst part was at the end as we were attempting to get over to the edge and disembark. The bottom is extremely rocky and has sharp objects that cut 2 of us. One of our party is elderly and has trouble with balance. He struggled to get out of his tube and to the edge. The employees just watched the struggle and the rest of us trying to help him, never moving toward the water to help or show concern. It could have been a very dangerous situation but we signed waivers so I don’t think they care. The disembarking point could be much safer if the bottom was cleared of large sharp rocks and covered in very small gravel. We all got the message that this establishment is trying to fleece people and doesn’t care about providing an excellent experience. Wish I had chosen another company. There are plenty to choose from.

We've come here a few times for tubing. Always a blast and staff are great.
Bathrooms and changing rooms are decent.
Would love to have a few picnic tables, or maybe some cool Adirondack chairs?

Our family had a wonderful first-time river tubing the Shenandoah Mellow with River & Trail. All of their employees were very helpful and courteous. We were checked-in, given equipment and a safety briefing, transported to the starting point and in the river in little to no time. Booking online was a breeze, and I was able to call with questions. Highly recommend and can't wait to book again!