Stayed here for one night and would come back. Rooms were clean, felt safe, and the location is good — walkable to the C&O Canal trailhead and downtown. The place is older and you can tell, but it’s clear they’re putting in the effort to keep things up and clean. Nothing fancy, but everything you need was there and worked fine. Good value for Cumberland. Don’t let the mixed reviews scare you off, we had a solid, no-complaints stay.

The only good thing about this hotel, is that it's in the middle of Cumberland. A lot of things are in a walking distance.

The room that we got? They said on their website, their expedia ad, and this here in google if you look them up, it would say "smoke free property" or "non-smoking room" if only we could take a picture of how a room smells, I would only have one picture, because the ENTITE ROOM smelled soooooooooooo bad. I mean, it smelled like it had not been cleaned for months, it had a strong cigarette smoking smell, the kind that would have had to been there for months you cant get rid of it because its everywhere. The bathroom looked clean but it wasnt. The tissue holder had some sort of dirt splatter on it, the curtains in the shower had mold. The floor looked like it didnt get vacuumed. There were crumbs or particles on the sofa. I couldn't even imagine sleeping in that bed. We left. It was a waste of money. A waste of our time. You are better off staying in at the Holiday Inn for an exta hundred dollars than to get sick after a night of sleeping in one of their rooms. I AM SO DISAPPOINTED. I AM PISSED. My throat hurt so much after leaving being in that room for just a few minutes.

A note to the property.
I am not saying this is how it is for every Ramada by Wyndham hotels, but for this specific one. Close down half the side of that hotel. Put some money into hiring better staff that are professional. Renovate those rooms.

ATTENTION BIKERS: This place will not let you bring your bikes to the room. They will charge you a $250 fine if you do. You must leave them in a closet in the lobby. They left the room unlocked and had no sort of system to make sure bikes left with their proper owner. No one even works the front desk in the morning, it is just a kiosk. If you are on a bike I would not stay here. Spend the extra $100 and go to the Fairfield next to the trail.

The man at the front desk kiosk is very attractive and polite. The hotel is very clean and quiet. Nice breakfast area. Very convenient location. And the pillows are awesome 😂💤

I booked the Ramada Cumberland through Hotels.com for July 10 through July 13, 2026. Upon arrival, I discovered a printed sign stating that bicycles are not permitted in guest rooms and that bringing one into the room could result in a $250 cleaning charge.

This policy was not disclosed on the Hotels.com listing or during the booking process. Had it been disclosed, I would have chosen a different hotel.

The hotel offered a locked storage room for the bicycle, but that does not change the fact that the restriction and potential fee were revealed only after I arrived and after the reservation was already paid. When I requested a refund, the hotel refused. Their written response included: “we are not going to change our rules for 1 person.”

I was not asking them to change their rules. I was asking them to disclose those rules before accepting payment.

Travelers bringing bicycles should be aware that they may be required to store them outside the guest room and may face a $250 charge if they do not comply. The lack of advance disclosure and the dismissive response from management made this a very disappointing customer-service experience.