I want to take a moment to
recognize the excellent staff at
this hotel. From the moment I
arrived, several team members
were incredibly helpful, welcoming, and professional.
Their positive attitude and
willingness to assist truly stood
out and made my stay a great
experience. Please pass along my appreciation to the staff for a job well done.

Please be aware....
I've stayed here for almost a week. I woke up this morning to someone staring at me in the middle of the night....
This strange man just stares somehow I wake up at 0250am turns around and walks out. No idea how long this man was here for.
I immediately run to the door and lock it. **I had fallen asleep with the intention to make it back to my truck and grab some stuff which is why the hook was not on the door** I start calling the front desk because im scared to come out of the room. My anxiety starts to kick in. The phone is ringing my heart is beating 1000x faster. No answer. I hang up... call again... they answered with a please hold. Have me on hold for a long time. I went thru 1000 emotions in that very second. Hang up. Call again... Hold. FINALLY SHE GETS TO ME..... I asked if by any chance she had been upthere or housekeeping or someone from management... all I got was "Yeah the man is no longer in there.... I gave him the wrong key" no apology. No im sorry are you okay. After hearing my voice of concern and scared. Nothing. It is now 4am. Im scared to go back to sleep. Anxiety is to the top and to her its like well HES NO LONGER THERE.... what if this man would have done something to me.... 😭.... Definitely a horrible experience.

Location provided easy access to the Western MD Scenic Railroad (the reason for our stay). The rooms were clean, the pool was clean (hot tub was closed on our visit), the hotel felt safe, and all staff was extremely kind and helpful. Breakfast was your standard hotel breakfast (not the most delicious but suitable). Be prepared that the traffic patterns are.....weird, but otherwise our stay here was great!

The location is good and the rooms are fine. My partner and I stayed here the night before doing a three day stint on the C&O canal. They offer breakfast so we planned to eat there before starting off. The breakfast was terrible. Like they were trying to make it bad so people wouldn't eat it or something. The eggs were stale and chewy, like they were over a day old. Same thing for the turkey bacon, physically hard to eat. They would be better off not offering it at as bad is it was, and I travel plenty for work and eat plenty of hotel breakfasts. Started out bike ride hungry, no bueno.

Our stay at Fairfield by Marriott in Cumberland, MD was a very enjoyable experience. Despite the rainy weather which hotel staff could not control (lol), they served us with professional and courtesy. Highly recommended.